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#ST DUPONT LIGHTER REPAIR USA FREE#

All lighters are shipped back via UPS, FedEx or USPS insured at our discretion.

Around the holiday season, this repair time increases to 4-6 weeks (November through January). This does happen frequently and you can avoid it by setting your spam settings to accept emails from and Repair turnaround times are usually 2-3 weeks from the date of payment made on your repair.

Check your “spam” or “junk” email folder after a few days to see if our estimate got caught there.

If you have not included an email address then we will send your estimate via regular mail.

Once we receive the lighter, we will send you an email with the repair estimate usually within 24-48 hours of receipt.

For expensive lighters, you may also wish to obtain a proof of delivery if necessary.

Use whatever shipping method/company you prefer, however, we HIGHLY recommend that you insure the package.

Step 3 – Send the lighters to: ARS Sales & Service, 3450 Asheville Hwy., Hendersonville, NC 28791 Please note that excessive wear and tear, evidence of improper use, or excessive dirt and corrosion can void your warranty at our discretion. Sorry – there are no exceptions to this rule (it was not set by us). All manufactures will require this to approve your warranty repair.

For Warranty Repairs: Please be sure to enclose a copy of your sales receipt, invoice, or other proof of purchase if your lighter is still within the warranty period.

Please supply your information accurately and write neatly!.

Your complete mailing address (for the return of your lighter and to receive your estimate if you do not have email).

Your complete Email Address – This is how we will send your estimate.You MUST include the following information:.Step 2 -Enclose a short letter that briefly describes the problem you are having with the lighter. If, after examination, it is decided that your product cannot be repaired, you will be sent a letter explaining the fault, together with your product in its present condition.How to send us a lighter for repair – PLEASE READ CAREFULLY: Step 1 – Pack the lighter securely with extra packing material (foam, plastic bubbles, newspaper, etc…) in a small box. Dupont product, please contact our customer service team:Įmail: happens if my S.T. In the UK, for any enquiries regarding the customer service of your S.T. How can I contact the After sale department? We will only begin repairs after you accept the quote. if the defect is not included in the guarantee: a quote stating the cost of the necessary repairs will be sent to you by email or by post.

#ST DUPONT LIGHTER REPAIR USA FREE#

if the defect is included in the guarantee: repairs will be carried out free of charge Dupont product has been sent to the After sale service, what happens? Dupont customer service is covered by a guarantee of twelve (12) months, including parts and labour, from the date of the piece leaving the repairs workshop.Īpplicable prices as of in France (for example). Is the customer service covered by a guarantee? We cannot be held responsible for the loss of your parcel if you use a delivery method without a tracking service. We encourage you to send your parcel via a tracked shipping service. We kindly invite you to fill out the form and include it to your shipment so that our atelier can contact you: (Download PDF) Dupont can only undertake repairs on your product if you enclose the document included when you received your order when sending your product:ġ) Your complete and correct personal detailsĢ) If the product is under guarantee, you must also include your guarantee card and the receipt for your purchase. Dupont product is covered by our guarantee, or whether your guarantee has expired, please send your product to our customer service at the following address: Regardless of whether the problem encountered with your S.T.